Warranty
Skeyo Warranty
We stand behind every bag we make. If something fails, we make it right.
What's Covered
Skeyo bags are backed by a lifetime warranty against manufacturing defects in materials and workmanship. If your bag fails because of how it was made, we'll take care of it.
✓ Covered — Examples
- Seam separated at a stitched joint
- Zipper pull broke off at the attachment point
- Buckle cracked without any impact history
- Hardware or closure failure under normal use
What's Not Covered
The warranty does not cover damage resulting from misuse, accidents, or external causes outside of Skeyo's control.
✗ Not Covered — Examples
- Skis, boards, or any other equipment or gear transported inside Skeyo bags
- Airline damage (torn handles, crushed frames, broken zippers from baggage handling)
- Damage in shipping transit (see our Shipping Policy)
- Normal wear and tear over time
- Forcing zippers or clasps
- Overstretching materials
- Unauthorized modifications or repairs
Note on airline damage: Airlines are liable for damage they cause to checked luggage under DOT regulations. If your bag was damaged in transit, we'll help point you in the right direction — just reach out.
Transferable Coverage
The Skeyo warranty transfers to new owners. The new owner must provide the original proof of purchase (order number or receipt) when filing a claim.
How to File a Claim
Email hello@skeyooutdoors.com with the following:
- Your order number or proof of purchase
- A description of the issue
- Photos clearly showing the defect
We'll respond within 3–5 business days. Approved claims are resolved by repair, replacement, or store credit — we'll recommend the best option based on your situation.
Have a warranty claim or a question?
Reach out at hello@skeyooutdoors.com and we'll get back to you within 3–5 business days. We're a small team and we take every claim seriously.
Skeyo reserves the right to determine, at its sole discretion, whether a claim qualifies as a manufacturing defect. Warranty coverage applies to products purchased through authorized Skeyo channels only.