Refund policy
We stand behind our gear. If something isn't right, here's how we make it right.
Return Eligibility
To be eligible for a return, your item must be:
- Returned within 30 days of the delivery date
- Unused, unwashed, and in original condition
- In original packaging with all tags attached
Items showing signs of use or wear are not eligible. Items marked Final Sale cannot be returned or exchanged. Manufacturing defects are covered under our Warranty.
How to Start a Return
Email hello@skeyooutdoors.com with your order number and reason for return. We'll reply within 2 business days with instructions. Returns sent without contacting us first may not be accepted.
Return Shipping
Customers are responsible for return shipping costs, unless we sent the wrong item. Use a trackable shipping method; Skeyo is not responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we'll issue your refund within 5 business days to your original payment method. Your bank may take additional time to post it. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Want a different size, color, or item? We're happy to exchange it.
- Email hello@skeyooutdoors.com with your order number and the item you'd like instead.
- Ship your original item back unused, in original packaging. Customer is responsible for return shipping.
- Once we receive and inspect it, we'll ship your replacement within 1–3 business days.
If the replacement costs more, you'll be charged the difference. If it costs less, we'll refund the difference to your original payment method. Exchanges are subject to availability.
Wrong Item Received
If we sent the wrong item, email hello@skeyooutdoors.com within 7 days of delivery with your order number and a photo. We'll cover return shipping and send the correct item.
Lost, Stolen, or Damaged in Transit
Shipping loss and damage are covered by SavedBy Package Protection when added at checkout. Orders without SavedBy are not eligible for refund or replacement for shipping-related issues. See our Shipping Policy.
Pre-Orders
See our Cancellation Policy for pre-order cancellation and refund terms.