Cancellation policy

Order Cancellations

You can cancel an order any time before it ships by emailing hello@skeyooutdoors.com with your order number. Orders are processed within 1–3 business days, so contact us as soon as possible. Once an order has shipped, it can no longer be cancelled and our Refund Policy applies.

Pre-Orders

From time to time, Skeyo may offer items for pre-order. Pre-order items are clearly labeled on the product page with an estimated ship date. How and when you're charged (in full at checkout, a deposit, or at time of shipment) is shown on the product page and at checkout.

• Cancelling a pre-order: You can cancel a pre-order any time before it ships and receive a full refund of any amount paid.
• If your pre-order is delayed: If we can't ship by the estimated ship date, we'll email you a revised date and the option to cancel for a full refund. If you don't agree to the new date, we'll cancel your pre-order and refund you in full.
• If no ship date is stated: We'll ship within 30 days of your order, or notify you of the delay and your option to cancel for a full refund.
• After shipping: Once a pre-order ships, our standard Refund Policy applies.